When a crisis occurs, how will your staff respond? This session will share “lessons learned” from an analysis of the American Camp Association Hotline reports and provide suggested steps and resources to assist in crisis management, staff training, and preparation for the unexpected.
Through discussions of case studies this session will share valuable information about health/medical issues, personnel issues, allegations of abuse, camper behavior issues, parent behavior, death, and special situations.
By the end of the session participants will be able to:
- Describe 3 trends in crisis hotline situations
- Identify 3 resources useful in crisis situations
- Articulate 2 staff training ideas that help prepare staff for crisis situations