Job: Guest Services Manager (Lake Logan, North Carolina)
Owned by the Episcopal Diocese of Western North Carolina and located in Haywood County, Lake Logan is open year-round to host all types of events, groups, and individuals and is home to Camp Henry, a summer camp program for children, youth, and families, and a year-round outdoor education program (currently in development). The 300-acre property is adjacent to the Shining Rock Wilderness Area of Pisgah National Forest and includes a mile-long lake fed by the West Fork of the Pigeon River, forested and open land, a wide array of historic buildings with 86 cabin beds and 80 dorm style beds, and 4-12 rustic campsites.
Position Purpose: To further the mission and vision of Lake Logan by securing, contracting, planning, and coordinating all Lake Logan groups and functions with the focus on meeting and exceeding guest expectations with every interaction to ensure that guests leave happy.
Relationships:
This position is considered a leadership role and a core member of the staff reporting directly to the executive director.
This position is forward facing with the community.
This position is a strong link connected to the safety and care of the guests of Lake Logan.
This position is a supervisory role working with office volunteers.
This position works closely with all departments as well as with volunteer work teams.
This position works closely with the business manager to track all guest billing and payments.
This position works closely with the Camp Henry director to coordinate space needs during the summer and program/ space needs for the outdoor school.
This position works closely with the director of facilities, director of dining services, and head housekeeper to ensure excellent service for guests.
